Sometimes I forget just how much I have changed in the past few years.
Somebody – somehow – found my old blogger blog this morning and made a comment on something I wrote two years ago. She felt called to correct inaccuracies I had made.
And I agreed with her – the simplifications that I had made for the audience that I was addressing the post towards impaired the accuracy of my depiction of the overall message… I wouldn’t have phrased it that way today!
Yet I am grateful for her comment… and that I can notice the difference.
Isn’t it funny how it is often only when we can notice “the difference” that we can see our own progress?
(The post was about David Deida’s Way of the Superior Man, a book you will probably want to read at some point. It’s not for wusses – but it’s got great material. Check out my notes here…)
When I was in primary school I knew that I was going to enjoy public speaking. Debating was my first love though my attention shifted towards public speaking and training. Right now I’m involved with three Toastmasters Clubs here in Shanghai – to me, it still offers the best value speaking training in the world today. Yet I am still staggered at how people who call themselves leaders can possess such embarrassing communication skills. Continue reading ‘Communication is not that difficult… REALLY!!!’
Great service in China doesn’t come often, but when it does it really feels great. After a saga of mixups, I just received a box of goodies today – my new bluetooth stereo headset and a cable to connect my phone to my stereo speakers. I love them – and they sound great – but the biggest buzz that I got out of it was the great service that I received from Shirley Pun and Wendy Wu from Expansys.
While they’re part of one of the biggest electronics companies around, they took the time to make sure that everything went wonderfully smoothly for my precise requirements amid returns, order changes and changes in destination. It’s a great thing to run a company that is mostly online – and they’re great at delivering top quality for a great price – but this experience has brought home to me that those rare occasions that you can interface with your customers make a disproportionate impact on the customer experience.
It’s like family. Most of the time you don’t see each other. Maybe an email or a card from time to time… which makes those rare occasions that you do get together all the more memorable and important. And makes it even more important to make sure you get it right when you do get the chance to make contact.